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Legal & Privacy Policy by Rilhax

Last updated on Dec 2025

Legal & Privacy Policy

This Legal & Privacy Policy outlines how Rilhax ("we", "our", "the Company") operates globally outside the UAE, provides services, and processes personal data for clients and users worldwide. By accessing or using our website or services, you agree to the terms described below.

1. Company Information

Rilhax is an international software development and technology consultancy company registered in the Meydan freezone, Dubai, United Arab Emirates. We partner with organizations and individuals worldwide to develop, maintain, and secure software, digital platforms, infrastructure, and related technologies. Based on the needs of our clients, we offer IT consulting, systems design, cybersecurity services, cloud solutions and similar activities as required.

2. Scope of Services

Our global service offerings include (but are not limited to):

  • Software development, publishing, and customization
  • IT consultancy, systems design, and software architecture
  • Cloud computing, hosting and related services
  • Computer systems management, data processing, and analytics
  • Web portals, web design, and digital platform operations

3. Global Compliance

We operate in accordance with internationally recognized standards and relevant local regulations in the regions where our clients are based. This includes, but is not limited to:

  • General Data Protection Regulation (GDPR) for EU/EEA clients
  • UK GDPR for United Kingdom clients
  • California Consumer Privacy Act (CCPA) where applicable
  • UAE Data Protection Law
  • Other regional data privacy laws depending on client location

When required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) for international data transfers.

4. Data Collection & Usage

We may collect and process personal data from our clients for legitimate business purposes, including:

  • Secure authentication and account management
  • Technical support and issue resolution
  • Providing and improving our services
  • Compliance with legal and regulatory obligations
  • Analytics to enhance service performance

Data types may include basic contact details, professional information, technical logs, and usage analytics. We do not sell personal data.

5. Cookies & Tracking

Our website use essential cookies from Google for the proper working of this website. For example, for displaying the Rilhax office location and address in a Google Maps embedded link. We also use optional Google analytics tools to enhance user experience and to provide better services in the future. All users, including users in regions requiring consent (e.g., EU) will be provided with cookies and analytics preferences. The user can review this while visiting this website. See Cookie Policy for more details.

6. Data Security

We maintain strict security standards, including encryption, secure hosting, restricted access controls, and cybersecurity best practices. We take reasonable steps to protect personal data from unauthorized access, loss, or misuse.

7. Intellectual Property

All content, code, designs, trademarks, and intellectual property provided as part of work / contract / service engagements belong to the respective client. Any third party logos, images, names, trademarks, service marks, and trade names, if ever appear on this website, are properties of their respective owners.

8. Client Confidentiality

We handle all client data, project materials, conversations, and proprietary assets with strict confidentiality. Confidentiality agreements and NDAs can be implemented upon request.

9. Third-Party Services

We may integrate third-party systems such as hosting providers, analytics tools, or cloud platforms. These providers operate under their own policies and compliance frameworks.

10. Children's Data

We do not knowingly collect personal data from children under the age of 16. If such data is discovered, it will be removed promptly.

11. Your Rights

Depending on your location, you may have rights including:

  • Right to access your data
  • Right to rectification
  • Right to deletion (“right to be forgotten”)
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent

To exercise these rights, contact us at compliance@rilhax.com

12. Jurisdiction & Applicability of Compliance

Compliance obligations related to services provided by Rilhax shall apply in accordance with the laws and regulations of the client's jurisdiction, as agreed upon in the applicable service agreement or contract. Such obligations shall become effective from the date of execution of the relevant agreement and shall not apply retroactively unless expressly required by applicable law or contract.

Regulatory and legal requirements applicable to public website usage, data protection, privacy, and online interactions may apply independently of any contractual relationship and are governed by mandatory laws based on the user's location. Where mandatory laws impose obligations regardless of contractual terms, such laws shall prevail.

13. Changes to This Policy

We may update this page to reflect regulatory changes, global compliance requirements, or improvements to our services. Updates will be posted with the effective date.

14. Contact

For compliance, legal, privacy, or security inquiries, you can contact us at compliance@rilhax.com

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